You'll also receive an email from us with the next steps. Once submitted, we'll take care of your request within one business day. Make sure to enter your updated phone number in the Phone Number field and tick the Please add my phone number to my account checkbox. When you're ready, just go to this link to fill out the form: Recover your account when you can't sign in. In addition, you don't have to include or show your Social Security number in any document you upload to protect your privacy.
Take note that we'll be needing a clear photo or scan of your driver's license, passport, or any government-issued ID for verification purposes. If you no longer have access to it, you can send a request to our Account Protection Team to update your phone number and recover your account. I can share some tips on how you can update the phone number, matthewjohnwelch.